Terms of Service

By registering for or using Content OS (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation. If you do not agree, do not use the Service.

We reserve the right to update these Terms. We will notify you of material changes via email or in-platform notice at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

Content OS is a content operations platform that allows you to:

• Plan, write, and schedule social media content across YouTube, TikTok, Instagram, and LinkedIn.
• Generate AI-written scripts, captions, and descriptions using your brand voice.
• Generate AI-produced thumbnail and cover images.
• Track competitor content and performance.
• View unified analytics across connected platforms.

We may modify, expand, or discontinue features at any time. We will give reasonable notice before removing features that materially affect your existing workflow.

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@joincontentos.com if you believe your account has been compromised.

You may not share login credentials between individuals. Each seat purchased entitles one named person to access the Service. Team seats must be assigned to specific individuals in your organisation.

We may suspend or terminate your account without notice if we reasonably believe you are in material breach of these Terms, engaging in fraudulent activity, or if required by law.

Trial. A 7-day free trial is available to new accounts. The trial requires a valid payment method. If you do not cancel before the trial ends, your account will automatically convert to the Starter plan and your payment method will be charged at the end of the trial. You can cancel at any time before the trial ends from Settings - Billing; if you cancel, you keep access until the trial ends and you will not be charged.

Subscription plans. Paid plans are billed in advance: monthly plans are billed each month, annual plans are billed once per year. All prices are in GBP and are inclusive of VAT where applicable.

Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled. You can cancel at any time from Settings - Billing.

Overage charges. If you exceed your plan's monthly allowances, usage above the limit is billed at the overage rates published on our pricing page, charged at the end of the month.

Refunds. We do not offer pro-rata refunds for cancellations mid-billing period. If you cancel a monthly plan, you retain access until the end of the paid period. Annual plan refunds are assessed case by case - contact us within 14 days of annual renewal if you believe a refund is warranted.

Failed payments. If a payment fails, we will retry and notify you by email. Access may be restricted for accounts with overdue balances. Once payment is resolved, access is restored immediately.

Price changes. We will give at least 30 days' notice of price increases. Your subscription price will not change until your next renewal date after the notice period.

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to publish content that is unlawful, defamatory, harassing, obscene, or infringes any third party's intellectual property rights.
• Circumvent, disable, or interfere with security features or rate limits.
• Attempt to gain unauthorised access to other accounts or our infrastructure.
• Use the Service to spam, send unsolicited messages, or scrape data at scale for purposes outside normal platform use.
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service.
• Resell or sublicense access to the Service to third parties without our written consent.
• Use the Service in a way that violates the terms of service of connected social media platforms (YouTube, TikTok, Instagram, LinkedIn).
• Upload or process content that contains malware, or that you do not have the right to use.

Breach of this section may result in immediate suspension or termination of your account.

The Service uses AI to generate scripts, captions, descriptions, and images. You acknowledge and agree that:

• AI outputs are not guaranteed to be accurate, complete, or suitable for your purposes. You must review all AI-generated content before publishing.
• AI-generated content may contain factual errors, outdated information, or content that does not align with your brand. We are not responsible for consequences arising from publishing AI-generated content without review.
• AI-generated images may occasionally produce unexpected outputs. Do not publish any image without review.
• You are solely responsible for ensuring that content you publish complies with applicable law, platform community guidelines, advertising standards, and any relevant regulations (e.g., ASA/CAP codes for promotional content).
• We do not claim ownership of AI-generated content created using your inputs. You own the outputs subject to any third-party AI provider terms.

Your content. You retain all rights to content you upload to or create within the Service (scripts, brand voice data, images, videos, etc.). You grant us a limited, non-exclusive licence to store, process, and display your content solely to provide the Service to you.

Our intellectual property. The Content OS platform, software, design, trademarks, and all associated intellectual property belong to Content OS. Nothing in these Terms transfers any ownership of our IP to you.

Feedback. If you provide feedback or suggestions, you grant us a royalty-free licence to use that feedback to improve the Service without any obligation to you.

When you connect social media accounts, you must comply with the terms of service, community guidelines, and developer policies of those platforms. We are not responsible for:

• Actions taken by social media platforms against your accounts (bans, restrictions, content removal).
• Changes to platform APIs that affect our ability to publish or fetch data on your behalf.
• Delays or failures in publishing caused by platform-side outages, rate limiting, or policy changes.

You are responsible for ensuring your content complies with each platform's rules before publishing.

We aim to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for disruption caused by circumstances outside our control (force majeure), including third-party API outages, DDoS attacks, or natural disasters.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

To the fullest extent permitted by law:

• Our aggregate liability to you for any claim arising out of or in connection with these Terms or the Service is limited to the total fees you paid to us in the 3 months immediately preceding the event giving rise to the claim.
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
• We are not liable for losses caused by your failure to comply with these Terms, or by third-party services (social media platforms, payment processors, AI providers).

Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law under English law.

You agree to indemnify, defend, and hold harmless Content OS and its officers, employees, and agents from and against any claims, damages, losses, and costs (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) content you publish using the Service; or (d) your violation of any third party's rights.

You may terminate your account at any time via Settings - Billing - Cancel subscription. Termination takes effect at the end of your current billing period.

We may suspend or terminate your access immediately if you materially breach these Terms, if your account poses a security risk, or if required by law. We will give notice where reasonably practicable.

Upon termination, your right to access the Service ceases. We will retain your data for 90 days to allow data export, after which it will be deleted in accordance with our Privacy Policy (financial records are retained for 7 years as required by law).

These Terms and any dispute arising from them are governed by the law of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute.

Before initiating legal proceedings, we encourage you to contact us at support@joincontentos.com to attempt resolution informally.

If you are a consumer based in the UK or EU, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Note that Content OS is primarily a B2B service; consumer protections apply to individuals who purchase outside the scope of their trade or profession.

Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right.

Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets, with notice to you.

Contact. support@joincontentos.com